TangDose Support
Support for medication and care organization.
Get help with TangDose installation, offline local data, reminders, photos, exports, privacy, accessibility, and general app use.
Contact
We aim to reply within two business days. Please include your iOS version, app version, device model, and a short description of the issue.
For your privacy, do not email medication records, medical documents, prescriptions, photos of medicine labels, identity documents, or other sensitive health information unless support specifically asks for a limited screenshot or detail that you are comfortable sharing.
Privacy And Local Data
TangDose is an offline, local-first app. Medication, record, care plan, review, reminder, profile, image, document, and preference data is stored locally on your device by the app. The current app does not require an account and does not provide cloud sync, analytics, advertising, tracking, or developer-operated servers for this app data.
Data leaves your device only when you intentionally export, back up, restore, share, email, or send it to a destination you choose through iOS or another service.
Read the TangDose Privacy Policy for details about local storage, permissions, export, deletion, and regional privacy choices.
Troubleshooting
- Notifications: confirm reminders are enabled in TangDose and that notifications are allowed in iOS Settings.
- Camera or Photo Library: confirm permission is allowed in iOS Settings if you want to add an avatar or medication image.
- Face ID or Touch ID: confirm biometric authentication is enabled on your device and that local app lock is enabled in TangDose. When biometrics and an app passcode are both enabled, TangDose requests biometric authentication automatically and keeps the app passcode available as a fallback.
- Exports or backups: check the destination app, Files folder, or share sheet location you selected.
- Display or language: update to the latest app version and latest supported iOS version when possible.
Data Deletion And Exported Files
You can clear local TangDose data from Settings inside the app. This deletes local app data stored by TangDose on the device.
If you exported a PDF, backup, image, document, or other file outside the app, delete that file separately from the location where you saved or shared it.
If you need privacy help, contact TangDose Support.
Medical And Emergency Support
TangDose support is not an emergency service and does not provide medical advice.
Dose statistics and medication usage summaries are based only on records and dose text that you enter or mark as completed. They are not dosage calculators, dose recommendations, dose adjustments, clinical decisions, or medication safety checks.
For urgent medical help, contact your local emergency services immediately. For medication, dosage, treatment, safety, side effect, or clinical questions, consult a licensed doctor, pharmacist, or qualified healthcare professional.
Accessibility And Product Feedback
We welcome feedback about readability, accessibility, localization, and reliability. Please avoid sending sensitive health details unless they are necessary for the support request.
中文参考
如需支持，请联系 TangDose 支持。我们通常会在两个工作日内回复。请尽量提供 iOS 版本、App 版本、设备型号和问题简述。
为了保护隐私，请不要通过邮件发送用药记录、医疗文件、处方、药品标签照片、身份证件或其他敏感健康信息，除非支持过程中明确需要且您愿意提供有限信息。
TangDose 是离线、本地优先的应用。当前不要求账户，也不为应用内药品、记录、照护计划、复查、提醒、图片、文件和偏好数据提供云同步、第三方分析、广告、追踪或开发者运营的服务器服务。这些应用数据由本应用存储在您的设备本地。只有在您主动导出、备份、恢复、分享、邮件发送或通过 iOS/其他服务发送到您选择的目的地时，数据才会离开设备。详情请阅读 TangDose 隐私政策。
TangDose 不是急救服务，也不提供医疗建议。剂量统计和用药汇总仅基于您输入或标记为已完成的记录和剂量文本，不是剂量计算器、剂量推荐、剂量调整、临床决策或用药安全检查。关于用药、剂量、治疗、安全、副作用或临床问题，请咨询执业医生、药师或合格医疗专业人士。